Acceptable Use Policy

INTRODUCTION. Starwire Technologies refers to any individual, organization or business using the Starwire Technologies Service as a Subscriber.  Starwire Technologies provides its Subscribers an Internet connection, which we refer to as the “Service”.  This Acceptable Use Policy is intended to provide protection for our Subscribers, while also allowing Starwire Technologies to fairly share its network to all Subscribers.  Starwire Technologies may modify this policy at any time with the terms and conditions currently in effect on the Starwire Technologies web site at www.starwire.net. 

CONTRACT AND EARLY TERMINATION. The Subscriber is agreeing to a one year commitment. Upon early termination, Subscriber agrees to pay an early termination fee and authorizes Starwire Technologies to seize any equipment which was subsidized. The early termination fee is $200 on the date of installation, and is reduced by $10 each month during contract.

INSTALLATION AND EQUIPMENT. The Subscriber authorizes Starwire Technologies or its contractors to install the necessary hardware required for service at the premises specified by the Subscriber.  The standard Installation includes but is not limited to the installation of a mounting bracket, antenna, wireless radio, power supply, and the routing of cable by the most direct path from the antenna to one computer or router at the Subscriber’s premises.  The connecting of multiple computers at the Subscriber’s premises may require the costs of addition equipment, setup, and connection fees.  The Subscriber will be responsible for the costs to repair or replace any damaged equipment which was not purchased. Any requests for custom installation work such as drilling through concrete or mounting the antenna in a difficult location may require additional charges.  Starwire Technologies will not be liable for any alterations to Subscriber’s premises which are not the direct result of neglect on the installer’s behalf or after 12 months from the date of installation.

CANCELLATION AND REFUND POLICY.  A Subscriber wishing to cancel service must submit a signed notice requesting the Service to be discontinued, and must also return in good condition any equipment provided by Starwire Technologies which was not purchased or shall pay for the full replacement cost of any such equipment.  The Subscriber will be responsible for monthly fees until the conditions for canceling service are completed. If the subscriber has prepaid for more than one month in advance and cancels the Service, Starwire Technologies shall refund any and all full month fees not used at the time of cancellation on a pro-rata basis (i.e. any discounted rates shall be forfeited on early cancellations).  Any Services canceled on or after their due date will not receive refunds of money for that month's fees. Starwire Technologies will not refund any "set-up" or "installation" fees.

USE OF SERVICE AT YOUR OWN RISK. The Subscriber is solely responsible for the content of communications on the Internet.  The Service provided by Starwire Technologies is “as is” and at your own risk.  Starwire Technologies denies any responsibility for the accuracy of information obtained through the Service.  The transmission of data over an Internet connection is subject to errors, delays, and interruptions.  Starwire Technologies is not responsible or liable for any errors, delays, or interruptions.

SERVICE DISRUPTION.  Starwire Technologies does not guarantee uninterrupted access to the Internet.  Starwire Technologies will not be responsible for any disruption of Internet connectivity due to power outages, backbone supplier faults, equipment malfunctions, or any natural disaster.  Starwire Technologies will make a “best effort” to correct any disruptions but does not warrant for any loss of service time, transmission errors, connectivity or quality of service.

LINE OF SIGHT OR OBSTRUCTIONS. The technology of wireless Internet communications is dependant on the amount of obstruction between the Subscriber’s Premises and the Starwire Technologies towers.  Starwire Technologies will make a reasonable effort to provide the Subscriber will the best Service possible.  Unfortunately, some locations could experience changes in service due to the growth of trees or the construction of buildings.  If the Subscriber experiences problems related to Line of Sight or obstruction issues, Starwire Technologies will make reasonable efforts to relocate or realign the Subscriber’s antenna.  Starwire Technologies cannot prevent Line of Sight problems, and therefore cannot guarantee service or be liable for any loss of service.

NETWORK IP ADDRESS OWNERSHIP. Any IP addresses assigned to the Subscriber are considered loaned, and not given, and are subject to change without notice.  The IP address will revert back to Starwire Technologies when the Service is discontinued.

SERVICE UTILIZATION. Starwire Technologies continually monitors the amount of bandwidth consumed by the Subscribers.  Subscriber activities which usually consume large amounts of bandwidth include but are not limited to streaming video, peer to peer software, online gaming, and programs or servers which provide services to others via the Subscriber’s Service.  When excessive consumption of bandwidth by a Subscriber prevents other Subscribers fair access to the Starwire Technologies Service, Starwire Technologies reserves the right to take necessary steps to correct this problem.  These steps include, but are not limited to, limiting bandwidth, disabling communication protocols, and discontinuing service.

PAYMENT POLICY. Starwire Technologies Subscribers will receive a monthly invoice for Internet Service.  These invoices can be paid with cash, check, credit card, or PayPal account.  Any Subscriber not paying by the due date may be subject to suspension of their account and access to the Internet.  Any Subscribers not paying within 30 days of the due date may be subject to cancellation of services and the removal of any email accounts that exist on the Starwire Technologies Internet system. 

TERMINATION AND UNACCEPTABLE USE. Starwire Technologies may immediately terminate or reduce service to the subscriber upon any single or multiple incident of the following conditions:  1) failure to pay subscription fees;  2) interfering with or disrupting Internet services, equipment or other users on the Starwire Technologies network;  3) propagation of computer viruses; 4) unauthorized entry into another person's or organization's computer, information or communication devices;  5) Unsolicited E-mailing also known as "spamming", please see spamming definitions below;  6) Any violation of Local, State, and Federal law; 7.) Storage and/or transfer of any copyrighted software or files without written permission from the owner of such copyrighted software or files.  Starwire Technologies may terminate Subscriber service for other reasons upon 5-day e-mail notice. Starwire Technologies may refuse service to anyone.

SERVICE SHARING. If at any point Starwire Technologies discovers that the Subscriber is “SHARING” or “DISTRIBUTING” their Service or network connection to others outside the Premises, without the express permissions of Starwire Technologies, the Subscriber’s Service will be terminated immediately.

PASSWORDS. The Subscriber is responsible for their individual passwords and login "usernames" and shall not intentionally give their password, or disclose any encryption keys used by Starwire Technologies to anyone.  Starwire Technologies may terminate or change the password of any account which has been or may be compromised.

CUSTOMER EQUIPMENT. Starwire Technologies is not responsible for maintaining or supporting any equipment owned by the Subscriber, and is not liable for any damages to the Subscriber’s computer(s) or other equipment.  

EMAIL. Starwire Technologies is not responsible for lost or deleted e-mail, regardless of cause.  Unattended e-mail boxes are subject to removal after 60 days without notice.  E-mail boxes that are target of "mail bombing" are subject to be disabled and/or removed without notice. E-mail lists of more than 100 recipients are not allowed and the transmission of such lists will result in termination without prior notice.

EMAIL DISK QUOTA. You may use your allotted email space to store email. Most email clients can be set to delete email from the service once it is downloaded (we highly recommend this), so email usually does not build up in normal use. Each individual email account tracks usage separately. Once email quota has been reached, delivery to the address may fail. Starwire Technologies is not responsible for any lost communications.

SPAMMING. Spamming is the sending of unsolicited e-mail to any other Internet user in the world.  Starwire Technologies does NOT tolerate any type of spamming regardless of if the spam e-mail messages were relayed through our mail servers or not.  This also includes using a return e-mail address of a domain name owned or hosted by Starwire Technologies.  The Service of Subscribers that violate the spamming policies will be disconnected immediately without prior notice from Starwire Technologies.  Starwire Technologies is not responsible for lost e-mail during or after the cancellation of the Service.  No refunds for termination of services will be given due to spamming.