Subscriber Agreement

Starwire Technologies, LLC
P.O. Box 428, Siren, WI 54872
877-679-4242 · info@starwire.net · www.starwire.net

Effective September 3, 2026

This is the agreement between you and Starwire for your internet service. Please read it. If anything in it is unclear, call us and we’ll explain it.

1. What the words mean

Starwire, we, us, our — Starwire Technologies, LLC, a Wisconsin limited liability company.

You, your — the person, organization, or business that applies for and receives the Service, including any co-applicant who signs the Application.

Service — your internet service and anything else we provide you, including an email account under the Email Service Addendum. You are still our customer for as long as you receive any of it, even if you have dropped internet service.

Application — the Internet Application you fill out and sign. It lists your service address, plan, term, and price.

Service Address — the building where your Service is installed. If that building has more than one unit, your Service Address is your unit, not the whole building.

Drop — the cable running from our equipment to your building, along with any conduit, handholes, and pedestals that go with it.

Our equipment — anything we own and install, loan, lease, or subsidize at your Service Address. That includes the outdoor unit that terminates your Service — an optical network unit, network interface device, or radio, depending on how you’re connected — the power injector that powers it, and any router you lease from us. A router you buy from us is yours, not ours.

How we deliver the Service. We deliver service by fiber optic cable, by radio from a tower or access point, or by another method suited to your location. Where we run the connection inside a building, we may use coaxial cable, ethernet cable, wireless access points, or whichever technology best fits the location.

2. What makes up this Agreement

Your agreement with us is made up of:

  • This Subscriber Agreement
  • Your Application
  • The Acceptable Use Policy
  • The Privacy Policy
  • The Network Management and Performance Disclosure
  • The Email Service Addendum, if you have an email account with us
  • Anything else you signed that refers to this Agreement, such as a Service Agreement Amendment

All of it is at www.starwire.net. You should read all of it.

If two of those disagree, this is the order that wins:

  1. Anything you signed specifically for your account
  2. Your Application
  3. This Subscriber Agreement
  4. The Acceptable Use Policy
  5. Everything else

We may update the Acceptable Use Policy, Privacy Policy, Network Management Disclosure, and Email Addendum as things change. When a change matters to you, we’ll tell you first — Section 23 explains how.

3. Signing, and how we send you things

(a) How you sign. You can fill out and sign your Application however works for you — on our website, in a fillable PDF, or on a printed copy — and return it through our website, by email, by mail, or in person.

Putting your name in the signature field is your signature, whether you type it or write it by hand. It has the same legal effect either way, and it works the same way if you sign an amendment, an underground release, or anything else for us later on. If you’re signing through our website, you’ll also check a box confirming you accept these terms.

Either way, the version of these terms in effect on the day you sign is the version that applies to you.

(b) We’ll send you things by email. We send invoices, statements, service notices, and other account communications to the email address on your account. Please keep it current. If we don’t have an email address for you, we’ll mail things to your mailing address instead.

(c) Paper copies. Ask and we’ll send you a paper copy of this Agreement, your signed Application, or any notice we’ve sent you. No charge.

We can also mail your monthly invoices if you’d rather have them on paper. That’s something we do as an accommodation on request, and there’s a monthly fee for it.

(d) What you need on your end. A device with internet access, a web browser, an email account, and something that opens PDF files. If that ever changes in a way that makes things harder for you, we’ll let you know and you can tell us to switch you to paper.

(e) A few notices the law requires in writing. Some notices — a data breach notice, for example — have to be in writing under state law. We normally send those by email. If you’d rather receive them on paper, tell us in writing and we’ll mail them to you instead. Keep your mailing address current so we can.

This applies only to those legally required notices. It doesn’t change how we send you anything else, and it doesn’t change how your invoices are delivered.

4. How long the Agreement lasts

Your initial term is on your Application. A month counts toward finishing that term for each month we receive payment for the Service. Payments for equipment fees, suspended-account fees, installation charges, or returned-payment fees don’t count toward the term — only payments for the monthly Service charge.

When the initial term ends, the Agreement continues month to month at the current month-to-month rate until you cancel under Section 12.

If you sign a new term agreement while you’re still in one, the new term starts when the current one ends.

5. Installation and getting to our equipment

(a) Site assessment. We may look at your property before installing. If the installation requires digging, that assessment determines the route and method and whether it’s a standard install. If it isn’t standard, we’ll quote you the extra cost before we start, and you can say no at no charge.

(b) Permission to install. You’re giving us and our contractors permission to come to your Service Address and install, maintain, inspect, repair, replace, and remove what we need to provide the Service. That can mean mounting an outdoor unit, mast, bracket, or antenna on your building; running cable from outside to inside; drilling through walls; and, where the install requires digging, plowing, trenching, or boring a Drop and placing conduit, handholes, and pedestals. We’ll use a sensible route.

(c) If you rent, or don’t own the property. You’re telling us you have the owner’s permission for the work in (b), and you’ll give us the owner’s name and contact information if we ask. If the owner brings a claim because of work we did at your direction, you agree to be responsible for it — see Section 20.

Before we start work at a property you don’t own, we’ll need the owner’s signed consent. We may waive that where we’re satisfied we have the owner’s permission, but that doesn’t change your responsibility under this section.

(d) Underground Release Agreement. We won’t dig anywhere until the property owner has signed our Underground Release Agreement. That doesn’t apply to repairing or replacing a drop we already installed along a route the owner previously approved.

That document covers marking private buried lines and who’s responsible if one gets hit. It applies whether or not you own the property, and if it conflicts with this Section 5, it wins.

(e) Putting things back. Where we disturb the ground, we’ll backfill, rough-grade, and make a reasonable effort to leave the surface close to how we found it. We don’t replace landscaping, decorative rock, retaining walls, irrigation systems, invisible pet fencing, pavement, or other improvements, and we can’t guarantee grass will come back. Weather may push final cleanup to the following season.

(f) Temporary drops. If the ground is frozen or otherwise unworkable, we may run a temporary cable on the surface and come back to bury it later. It works, but it’s exposed. Please don’t mow it, dig near it, or drive over it, and tell us if it gets damaged.

(g) If the Drop gets damaged later. If you or someone working for you damages the Drop — including by digging without submitting a dig ticket first — you’re responsible for the repair cost.

(h) Getting to equipment outside your building. We sometimes need to reach equipment on the outside of your building to maintain it, replace it, realign it, or upgrade it. You agree to allow us access to exterior equipment during normal business hours. We’ll give you whatever notice we practically can, usually the previous business day. Weather and network conditions change fast here, so that notice is a courtesy, not a condition. We don’t schedule individual appointments for outside work.

If there’s a gate, a dog, or anything else we’d need to know about to reach the equipment, tell us so we can plan for it. If we can’t reach it, your Service may be down until we can.

(i) Getting inside your building. Some work needs access indoors — most often replacing a power injector when we upgrade the outdoor unit. We will never enter your home or business without talking to you first and getting your permission. We’ll work out a time with you. If we can’t arrange access, your Service may be down until we can. That’s not a breach of this Agreement, no early termination fee applies, and we’ll get you back up as soon as we can get in.

(j) Network upgrades. Now and then we upgrade the equipment serving a group of customers, which means replacing our equipment at every affected address. Everyone on that equipment may be offline until the work is done, so we can’t schedule these visits one customer at a time. Outside work follows (h) and inside work follows (i).

When we upgrade our own equipment as part of a network project, there’s no charge to you. That applies to the equipment we own and installed — it does not apply to a router you bought from us, and does not apply to work you ask us to do for your own reasons.

The equipment we remove stays with us, and what we install may look different or work differently than what it replaced.

(k) When we need access right away. If equipment at your address is hurting service for other customers — an antenna knocked out of alignment by a storm, say — we may need to get to the outside equipment same-day or next business day. If we can’t, we may have to suspend your Service until it’s fixed.

(l) Damage to your building. We’re not responsible for changes to your property unless our installer caused them through carelessness, and any claim has to be made within twelve months of installation.

6. Our equipment

(a) It stays ours. Our equipment remains our property, even though it’s attached to your building, and installation charges don’t transfer ownership of it. The Drop, and any mast, bracket, mounting hardware, network interface enclosure, and outdoor cabling, become permanent attachments to the building and stay in place when your Service ends.

(b) Taking care of it. Please don’t move, modify, open, or try to repair our equipment, and please don’t have someone else do it — most of it needs specific settings to work on our network, and a well-meant adjustment can take your Service down. It needs a suitable spot and steady power. And because it stays ours, it can’t be used as collateral or have a lien placed against it.

(c) If it’s lost or damaged. You’re responsible for repairing or replacing our equipment if it’s lost, stolen, or damaged at your address — unless it’s normal wear or our fault.

(d) Routers. You can buy a router from us or lease one. A router you buy is yours. The warranty on it comes from the manufacturer. Depending on the model, we may be able to handle the claim for you, or you may need to contact them directly. A leased router stays ours and needs to come back when your Service ends.

(e) What to send back. When your Service ends, return any power injector, leased router, and anything else we tell you is returnable, in working condition. Anything you can safely unplug should come back within thirty days. We’ll handle the rest — see (f).

(f) What we come and get. Outdoor units are usually mounted where taking them down safely needs a technician, so we’ll handle those. For ninety days after your Service ends, we may come get our equipment, and you agree to let us onto the property during normal business hours to do that. After ninety days we may leave it in place. Anything we leave is still ours. We’re not obligated to retrieve any of it.

(g) If equipment doesn’t come back. If you don’t return equipment we asked for, or you won’t let us retrieve it during those ninety days, we may charge you what it costs us to replace it. The amount will be on your final invoice.

(h) Your own equipment. We don’t maintain, support, configure, or repair equipment you own, and we’re not responsible for damage to your computers, routers, or anything else of yours.

7. Power and outages

The Service needs electricity at your building, which you are responsible to provide at your own cost. The outdoor unit is powered by an injector inside.

Your Service will not work during a power outage unless you have backup power — a charged battery backup, a generator, or something similar — running the equipment that keeps you connected. That means our equipment, your router, and anything else in the path. We don’t include backup power with a standard install. If it matters to you, ask us before installation and we’ll point you in the right direction.

We don’t provide phone service, and the Service is not a substitute for a phone line for emergency calls. If you use a third-party app for 911, that depends on the app, on power, and on the Service being up. We’re not responsible for it.

8. Speeds and how we manage the network

(a) Advertised speeds are maximums. Real speeds vary. They depend on how busy the network is, the condition and setup of your equipment, the wiring and wireless environment in your building, how well the sites you’re visiting perform, and — if you’re on a radio connection — distance and line of sight.

(b) Plans depend on your address. What’s available to you depends on what serves your location. Not every plan is available everywhere.

(c) How we manage traffic. When the network is saturated, we manage traffic so interactive things keep working. If we lose upstream or backhaul capacity, we may apply temporary limits. Both are described in the Network Management and Performance Disclosure at www.starwire.net, which is part of this Agreement.

(d) No data caps. We don’t cap your data or impose a usage allowance.

(e) Line of sight — radio connections only. This applies if you’re connected by radio. Performance depends on what’s between your building and our tower or access point. Trees grow, buildings go up, and weather interferes. We’ll make reasonable efforts to move or realign your equipment, but we can’t prevent line-of-sight problems, can’t guarantee the Service, and aren’t liable if you lose service because something is in the way.

(f) IP addresses. Any IP address we assign you is on loan. It can change without notice and it comes back to us when your Service ends.

9. Billing and payment

(a) You pay in advance. We bill monthly, ahead of the month. Your first invoice may include installation charges, a partial month, and a full month.

(b) How you can pay. Whatever methods we offer at the time — currently automatic recurring payments by card or bank account, plus check and cash. We may add or drop methods on notice.

(c) Automatic payments. If you sign up for automatic payment, you’re authorizing us and our payment processor to charge your chosen method for everything you owe, up to ten days before the due date and at any time after it, until you cancel that authorization. Keep your payment information current. You’re also allowing our processor to get updated card information from your bank where that’s available. You can cancel the authorization anytime, as long as you give us enough notice to stop the next charge — but cancelling it doesn’t cancel your Service or excuse payment.

(d) If you don’t pay. Because the Service is prepaid, we can suspend it on or after the due date if we haven’t received payment. We don’t charge a late fee and we don’t charge to turn you back on. Billing continues while you’re suspended. A suspended month doesn’t count as a completed month under Section 4, and it doesn’t pause your term for purposes of Section 13.

(e) Returned payments. $20 for a returned check or a rejected electronic payment.

(f) Paper invoices. We can mail your invoices for a monthly fee. See Section 3(c).

(g) Collections. If your balance is still unpaid thirty days after the due date, we may cancel your Service and send the balance — including any early termination fee and any unreturned-equipment charge — to a collection agency, and we may report the debt to credit bureaus.

(h) If we have to sue to collect. If we bring an action to collect an unpaid balance or the value of unreturned equipment and we win, you’ll owe our reasonable collection costs, including collection agency fees and attorney fees. This applies only when we’re collecting money you owe. It doesn’t apply to any other kind of dispute under this Agreement.

10. Price changes

We may change the price of the Service, whether you’re month to month or in an initial term. Taxes, fees, and surcharges from a government body can also change and get passed through.

We’ll give you at least thirty days’ notice of any price increase. If an increase is more than the greater of 5% or $5 per month, you can cancel without an early termination fee by telling us before it takes effect.

11. Putting your account on hold

You can ask us to suspend your Service starting at the beginning of your next billing cycle, for up to six months in any twelve-month period.

While suspended, you’re not billed for the Service, but you are billed a $10 monthly suspended-account fee, and any recurring equipment fee continues. Suspended months don’t count toward finishing your term.

Suspensions run up to six months. We’ll turn your Service back on automatically at the end of that, and normal billing resumes — or call us any time before then if you want it back on sooner. If you have a past-due balance when you ask for a suspension, we’ll need a payment plan in place first.

If we upgrade the equipment serving your address while you’re suspended, Section 5(i) applies — inside work waits until you can let us in.

12. Cancelling

(a) How to cancel. Tell us you’d like to cancel — call us, email us, stop by, or write to us. We’ll confirm that we received it, then verify you’re an account holder before we process it, which protects you as much as it protects us.

(b) When it takes effect. At the end of the billing cycle we receive your notice in, or on a later date you pick. You still owe everything through that date, and you still need to return equipment under Section 6.

(c) Refunds. If you cancel on or after the due date for a cycle, that cycle isn’t refunded. Installation and setup fees aren’t refundable. If you prepaid more than a month ahead, we’ll refund unused full months proportionally — but any prepayment discount is forfeited if you cancel early.

13. Early termination fee

(a) Month to month. No early termination fee.

(b) Any term commitment. If you cancel before your term is up, or we cancel because you breached the Agreement, the fee is $50 plus $10 for each unfinished month of your term.

(c) Custom terms. If you signed a Service Agreement Amendment, any amounts it says become due on early disconnection — such as repayment of a discounted installation or drop fee — are owed in addition to the fee in (b), unless that Amendment says otherwise.

(d) When we won’t charge it. We won’t charge an early termination fee if you cancel because of a price increase you’re entitled to cancel over under Section 10, because of a change we made under Section 23 that’s material and adverse to you, or because we can no longer provide the Service at your address. These exceptions apply even if a Service Agreement Amendment says otherwise.

We may also retrieve any equipment we loaned or subsidized.

14. When we can suspend or cancel

We can suspend or cancel your Service right away if you:

  1. don’t pay what you owe;
  2. interfere with or disrupt the Service, our network or equipment, or other customers;
  3. break the Acceptable Use Policy;
  4. break the law using the Service;
  5. share or redistribute the Service outside your Service Address without our permission;
  6. gave us false information on your Application; or
  7. threaten or abuse our staff.

We can also cancel for any other reason with thirty days’ notice.

We may decline to serve an address we don’t reach or can’t reach on reasonable terms. We do not decline service, or offer different terms, based on race, color, religion, national origin, sex, disability, familial status, or income level.

15. Acceptable use

Your use of the Service is governed by the Acceptable Use Policy at www.starwire.net, which is part of this Agreement. You’re responsible for everything that happens on the Service at your address — including what household members, guests, employees, and anyone else on your network does, whether you knew about it or not.

16. Copyright and network abuse

We provide network access and don’t host anything for our customers. If someone believes a customer infringed their copyright, pursuing that is the rights holder’s job, not ours, and we don’t act as a go-between. We will, where it’s appropriate, cancel the Service of customers who repeatedly infringe.

We do act on reports that equipment at your address is compromised or is being used to send junk email, take part in denial-of-service attacks, or otherwise threaten our network or the reputation of our IP addresses. Section 14 and the Acceptable Use Policy apply.

17. Your network and your account

(a) Securing your network. Securing your equipment and your local network is your responsibility, and it’s a requirement of service. Your wireless network needs to have security enabled so that people outside your Service Address can’t connect to it and use your Service. If we find a wireless network at your address running without security, we may let you know and may suspend the Service until it’s fixed.

(b) Wi-Fi credentials, if you want us to have them. You can have us store your wireless network name and password. This is optional and isn’t required for service. We use them to help you recover your password without sending a technician, to help confirm it’s really you when you contact us, and so our technicians can connect to your network when they’re working at your address. We only give them out to someone who satisfies our identity check. If you’d rather we not have your current password, change it on your router anytime.

18. What we don’t promise

WE PROVIDE THE SERVICE AND OUR EQUIPMENT “AS IS” AND “AS AVAILABLE.” WE MAKE NO WARRANTIES OF ANY KIND, AND WE SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT IT WILL BE FREE OF VIRUSES OR OTHER HARMFUL THINGS, THAT IT WILL MEET YOUR NEEDS, OR THAT IT WILL REACH ANY PARTICULAR SPEED.

WE ARE NOT RESPONSIBLE FOR WHAT YOU SEND OR RECEIVE OVER THE SERVICE, OR FOR ITS ACCURACY OR SECURITY. DATA SENT OVER THE INTERNET IS SUBJECT TO ERRORS, DELAYS, AND INTERRUPTIONS. YOU USE THE SERVICE AT YOUR OWN RISK.

19. Limits on what we owe you

(a) Outages. We’ll make a reasonable effort to fix disruptions, but we don’t guarantee uninterrupted access and we don’t warrant against lost service time, connectivity, or quality. We’re not liable for disruptions caused by power outages, upstream provider problems, equipment failure, weather, or natural disasters.

(b) Indirect damages. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST BUSINESS, OR THE COST OF REPLACEMENT SERVICE, ARISING OUT OF THE SERVICE OR THIS AGREEMENT — EVEN IF WE KNEW SUCH DAMAGES WERE POSSIBLE.

(c) The most we can owe. OUR TOTAL LIABILITY FOR EVERYTHING ARISING OUT OF THE SERVICE OR THIS AGREEMENT, FOR ALL CLAIMS COMBINED, WILL NOT EXCEED WHAT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT THAT CAUSED THE CLAIM.

(d) What this doesn’t cover. None of this limits our responsibility for injury to a person or damage to property caused by our carelessness, for fraud, or for anything else that can’t be limited by law.

20. If we get sued because of you

You’ll defend us and cover our costs — including reasonable attorney fees — for any claim arising out of your use of the Service, your breaking this Agreement or the law, your content, what anyone using the Service at your address does, or your not actually having the property owner’s permission under Section 5(c). This covers Starwire, its members, officers, employees, and contractors.

21. Things outside our control

We’re not liable for delays or failures caused by things we can’t reasonably control — weather, fire, flood, ice storms, wind, earthquakes, power failures, labor disputes, cable cuts, something a third party did, an upstream provider failing, epidemics, civil disturbance, war, terrorism, or government action.

22. Privacy and staying in touch

(a) Privacy. How we collect and use your information is in the Privacy Policy at www.starwire.net, which is part of this Agreement.

(b) Service messages. We may contact you about your account, billing, outages, maintenance, installation, and other service matters — by email, phone, or text, including through automated systems, or by any other method we reasonably have available. These are service messages, not marketing, and you can’t opt out of them while you’re a customer. Standard message rates may apply.

(c) Marketing. We may email you about promotions, new services, and similar things. Every marketing email has an unsubscribe link, and unsubscribing doesn’t affect your Service or the service messages in (b).

We’ll only send marketing calls or texts if you’ve separately agreed to them. Agreeing is never a condition of getting the Service, and you can withdraw it anytime — reply STOP to a text, or tell us.

(d) How we notify you. We send notices to the email address on your account. If we don’t have one, we’ll mail them to the address on your account. Notice sent either way counts as notice given. Keeping your contact information current is up to you.

(e) Sending us notice. For anything this Agreement requires in writing, write to P.O. Box 428, Siren, WI 54872, or email info@starwire.net.

23. Changes to this Agreement

We may change this Agreement and the documents that go with it. The current version is always at www.starwire.net.

If a change is material and adverse to you, we’ll give you at least thirty days’ notice under Section 22(d), and you can cancel without an early termination fee by telling us before it takes effect. If you keep using the Service after it takes effect, you’ve accepted it.

Improvements aren’t changes you can cancel over. If we increase your speed at no extra cost, or otherwise make the Service better, that isn’t a material adverse change, we don’t have to give you advance notice, and it doesn’t give you a right to cancel. Price increases are handled under Section 10.

Changes required by law or by a regulator take effect when they have to.

24. If we have a dispute

(a) Talk to us first. Before starting any formal proceeding, contact us and give us thirty days to work it out.

(b) Which law applies. Wisconsin law, without regard to its conflict-of-laws rules.

(c) Where disputes are heard. The state and federal courts in Burnett County, Wisconsin, have exclusive jurisdiction over any dispute arising out of the Service or this Agreement. Either of us may instead bring an individual small claims action in the county of your Service Address.

(d) No jury. YOU AND STARWIRE EACH KNOWINGLY AND VOLUNTARILY GIVE UP THE RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF THE SERVICE OR THIS AGREEMENT.

(e) No class actions. YOU AND STARWIRE AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY INDIVIDUALLY — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. NO COURT MAY COMBINE MORE THAN ONE PERSON’S CLAIMS OR HANDLE ANY KIND OF REPRESENTATIVE PROCEEDING. If this is found unenforceable for a particular claim, that claim gets separated out and the rest of Section 24 still applies.

25. Odds and ends

(a) Transferring the Agreement. You can’t transfer this Agreement to someone else without our written consent. We can transfer it — in whole or in part — to an affiliate or to anyone who buys substantially all of our assets or our network, which doesn’t require your approval. Your Service and these terms carry over unchanged.

(b) If you move. Tell us before you move and we’ll see whether we can serve your new address. If we can, we’ll set up service there. That means a new site assessment, a new term agreement, and any fees that apply to the work — a move fee, and where a new drop or non-standard installation is needed, the cost of that, quoted before we start.

Moving doesn’t shorten your current term. Whatever is left of it still has to be served out, and the new term starts when it ends. If you cancel before both are finished, the early termination fee in Section 13 applies to whatever is unfinished across both.

(c) If part of this is unenforceable. That part gets narrowed just enough to work, or dropped, and the rest stays in force.

(d) Not enforcing something isn’t giving it up. If we don’t enforce something, we haven’t waived it, and we can still enforce it later. In particular, our practice of giving you extra time to pay before suspending service is a courtesy — it doesn’t change Section 9(d) and doesn’t give you a right to pay late.

(e) This is the whole agreement. This Agreement replaces everything before it, including any earlier Starwire terms of service and anything anyone told you. No employee or contractor can change it verbally.

(f) What survives. Sections 6(c), (e), (f), and (g), 9, 13, 16, 18 through 21, 24, and 25 keep applying after the Agreement ends.

(g) Headings. They’re for convenience and don’t change the meaning.

(h) Other people. This Agreement doesn’t create rights for anyone besides you and us — except that our contractors can rely on Sections 18, 19, and 20.