Terms of Service

These are the documents that make up your agreement with Starwire. Together they cover what we provide, what it costs, what we’re each responsible for, and how we handle your information.

Each document shows its effective date at the top. When we make a change that matters to you, we’ll tell you first — the Subscriber Agreement explains how that works.

If anything in them is unclear, call us at 877-679-4242 and we’ll explain it. We’ll also mail or hand you a printed copy of any of them at no charge if you’d rather have one on paper.

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Subscriber Agreement
The main contract. Covers your service and equipment, installation and access to your property, billing, changes and cancellation, and how disputes get handled.

Acceptable Use Policy
What the connection can and can’t be used for, and what happens if something at your address starts causing problems for the rest of the network.

Privacy Policy
What information we collect, why we collect it, how long we keep it, and who we share it with.

Network Management and Performance Disclosure
Explains how we manage traffic on the network and how we measure what our plans deliver.

Email Service Addendum
Applies only if you have a Starwire email account.